Effective Date: 11/09/2024

At [Store Name], we are committed to providing high-quality products and ensuring customer satisfaction. If for any reason you are not completely satisfied with your purchase, please review our refund and return policies below.

1. Eligibility for Refunds and Returns

We offer refunds and returns for eligible items within 30 days of receiving your order. To be eligible for a refund or return:

  • The item must be unused, in its original packaging, and in the same condition that you received it.
  • You must provide proof of purchase (order confirmation, receipt, or invoice).

Non-Returnable Items:
Certain types of items are not eligible for return or refund, including:

  • Perishable goods (e.g., food, flowers)
  • Downloadable software or digital products
  • Gift cards
  • Personalized or custom-made items
  • Health and personal care items (e.g., skincare, hygiene products)

Please note that sale or clearance items may also be final sale and non-refundable, unless specified otherwise.

2. How to Request a Refund or Return

To initiate a refund or return, please follow these steps:

  1. Contact our customer service team at [insert contact email or phone number] within  30 days of receiving your item to notify us of your return request.
  2. We will provide instructions on how to return the item. Please do not send the item back without first contacting us.
  3. Pack the item securely in its original packaging, including all accessories, manuals, and documentation.
  4. Ship the item back to us at [insert return address]. You will be responsible for paying shipping costs for returning the item, unless the return is due to an error on our part (e.g., defective or incorrect item).

3. Processing Refunds

Once we receive and inspect your returned item, we will send you a confirmation email. If your return is approved, we will process your refund within 5–10 business days. The refund will be issued to your original payment method.

Partial Refunds:
In some cases, only partial refunds may be granted, such as for:

  • Items returned more than 30 after delivery
  • Items that are damaged or missing parts for reasons not due to our error

Late or Missing Refunds:
If you haven’t received a refund yet:

  1. Check your bank account or payment provider again.
  2. Contact your credit card company, as it may take some time before the refund is officially posted.
  3. If you’ve done all of this and still haven’t received your refund, please contact us at support@bitnikgames.com.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, contact us at [insert contact email], and we will provide instructions for the exchange process.

5. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to our error.

For items returned due to our error (e.g., defective or incorrect items), we will cover the return shipping costs. If you are shipping an item worth more than €50, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

6. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift at the time of purchase, the refund will be sent to the original purchaser.

7. Contact Us

If you have any questions about our Refunds Policy, please contact us at:
Email: support@bitnikgames.com